The Child Support Directors Association of California (CSDA)
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Privacy Policy


Child Support Directors Association Privacy Policy

Last Updated: November 5, 2018


This policy describes the ways Child Support Directors Association (CSDA) collects, stores, uses and protects personal information. You accept this policy when you use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means.  CSDA may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

Kinds of information we collect

The following list represents the kinds of information we may collect. Not everyone who visits our websites or utilizes our products or services will provide all of this information and not every interaction will require the collection of all this information. This list is intended to be a general guide of the kinds of information we collect and not a limiting list of information. We may collect information not on this list.

  • Name;
  • Mailing, work or home address;
  • Company name;
  • Job title;
  • Various phone numbers;
  • Email address;
  • Professional License number(s);
  • User name and password;
  • Photos of you;
  • Years in the industry and past employment;
  • Biographical and or experiential narratives;
  • Dietary, facility or communication needs and preferences;
  • Social media handles and user names; and
  • Your own or your work website(s).

How We Collect Information About You

When you visit the CSDA website and/or the CSDA Event Manager we collect your IP address, geolocation data, and standard web log information, such as your browser type and the pages you access on our website. If you download and install the CSDA event application on a smart phone or other device you will be asked to provide certain login, contact information, and a photo.

If you have restricted access to the CSDA website and if you register on the CSDA Event Manager, we collect the following types of contact information: name, address, phone, email, username, password, and other similar information that you provide.

When you purchase CSDA products through our online store and CSDA Event Manager, we collect information from your transaction that you provide. This includes but may not be limited to: user name, email address, billing/shipping address, phone number and purchase order. CSDA does not receive or store credit card information related to any transactions placed via our websites through our third-party merchant processor.

If you are a presenter at one of our events, we may collect information about you including your name, contact information, employer, and photograph and we also collect information provided by event attendees who may evaluate your performance as a presenter. As an attendee, speaker, or sponsor/exhibitor, we may collect information during our various events using such tools as bar code scanners, QR codes, and RFID readers. These tools will only gather information that you have already provided to us in order to create time and place logs of your participation in those events. We may also collect photographs and video of you as you participate in these events.

If you correspond with use via the United States mail, email or some other form of communications, we may retain that correspondence and the information and meta-information contained in it.

Finally, we may collect additional information from or about you in other ways such as via contacts with CSDA staff, contacts with other Members of the Association, information you provide for publishing in a CSDA Directory or results when you respond to a survey.

Personal data about minors and children

CSDA does not knowingly collect data from or about children under 16 without the permission of a parent or guardian. If we learn that we have collected personal information from a child under 16 without the permission of a parent guardian, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16 without the permission of a parent or guardian, please contact us.

How We Use Cookies, tracking URLs and Web Beacons

When you access our website, we track how our website is used and places small data files called “cookies” on your computer. We use cookies to measure how our website is being used by others.

We send a “session cookie” to your computer when you log in to your account on the CSDA website. It stores your session ID when you log in to the site to identify that you are logged in with the proper credentials. It persists as long as you are actively viewing the website.  or the browser is open and there is inactivity for 20 minutes on the website. We do not use cookies to store any user confidential data such as: name, email, address and phone numbers.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies but doing so may interfere with your use of our website.

Our web sites may also utilize Web Beacons to allow checking that you have accessed content. Email correspondence or other forms of digital information may include Web Beacons in order to track that the email was received and accessed. CSDA does not allow other parties to collect personally identifiable information about one of its web visitor’s online activities.

How We Protect and Store Personal Information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that is anonymous so that it does not identify a specific individual.

We store and process your personal information on our computers or on computers we lease in the US. We protect it by maintaining physical, electronic and procedural safeguards. We enforce physical access controls to our buildings and files through the use of keys and issued to authorized individuals. We use electronic safeguards such as firewalls, data encryption, and authorized user accounts. We use procedural safeguards by authorizing access to personal information only for those employees who require it to fulfill their job responsibilities. The sharing setting on our mobile event app is set to default to “private”. Each user must make an individual decision whether the information contained in the application is shared with others.

How We Use Personal Information We Collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth and efficient experience. We may use your personal information to:

  • Provide the CSDA services and customer support you purchase or request;
  • Process transactions and send notices about your transactions;
  • To provide updates on events you may be registered for;
  • Provide information we think may be of interest to you;
  • In consideration of a leadership position, a CSDA award, or training scholarship;
  • Provide an online forum where you may network with others;
  • To include you in CSDA Member Directories;
  • Resolve disputes, collect fees and troubleshoot problems;
  • To create and provide marketing materials to you and others;
  • To assess the usage of CSDA’s family of websites;
  • Customize, measure, and improve CSDA and the content and layout of our website and applications;


We reserve the right to use any photograph or video of you taken at our events, without the expressed written permission of those included within the photograph or video. We may use the photograph or video in publications or other media material produced, used or contracted including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc. Generally, individuals in these images will not be identified using full names or other identifying information without the written approval from the photographed subject.


How We Share Personal Information

We may share some of your personal information with other members of CSDA. If you provide personal information to be included in the CSDA Directory or Attorney Directory, that information will be shared with other CSDA Members. The directories are posted on the CSDA website and are available to those with restricted access to download. Your information may be shared with other users of the CSDA mobile event application. You control the settings that allow your information to be shared or not.

We may also share your information with third party service providers. When we share information with a third party, it will be limited to only the information required to provide the service and the third party will be restricted form using the information for any other purpose. CSDA will only share information with a third party when it has a documented business relationship with that party to provide services on behalf of CSDA.

CSDA provides training event registration data to exhibitors and/or sponsors in the form of contact information. Exhibitors and sponsors may receive the contact information for LCSA Directors as part of the benefit for being an exhibitor or sponsor. With this one exception, CSDA does not sell or rent your personal information to third parties for their marketing purposes.

CSDA will also share your information in response to a subpoena, or to a duly authorized information request of a law enforcement agency, governmental oversight authority, or where otherwise required by law.

How You Can Access or Change Your Personal Information

You can review and edit your personal information at any time by logging in to your account and clicking My Workspace and then Account to update your profile. In the CSDA mobile event application, click on the setting icon and then Edit Profile. Your profile may be set to “Private” or “Public” and you may also choose to “show” or “hide” your information from other attendees.

How will you know if the Privacy Policy is changed?

CSDA may update its Privacy Policy from time to time. If we make any material changes we may notify you by email if you have an CSDA Account, or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Collaboration with authorities

CSDA has appointed it Executive Director to represent regulatory authorities inside CSDA, and to represent CSDA to regulatory authorities. The CSDA Executive Director will ensure proper communication with the relevant regulatory authority for privacy. The Executive Director will lead any needed investigative action, complaint handling and data breach notifications. The Executive Director will also monitor regulatory changes and consult regulatory authorities where implementation of a regulatory or technological change leads to doubt.

Your European Union privacy rights

Under the General Data Protection Regulation (Regulation EU 2016/679) (also known as GDPR), if you are an individual protected by the GDPR you may have certain rights as a data subject.  To request information about or avail yourself of those rights, please send an email to with “GDPR Request” in the subject line. In the email please describe, with specificity, the GDPR right you are requesting assistance with.  Please note additional information may be requested prior to initiation of a request and that CSDA reserves the right to charge a fee with respect to certain requests.  Upon CSDA’s completion of its review you will be notified if your request has been granted, denied, or exemptions apply.

How You Can Contact Us About Privacy Questions

We have appointed an internal data protection officer for you to contact if you have any questions or concerns about our data policies or practices. CSDA’s data protection officer is Executive Director, Greg Wilson who may be reached via telephone at (916) 446-6700 or via email at You may also write to us at 2150 River Plaza Drive, Sacramento, CA 95833.