Issue 08.2018.01 - January 2018

If you would like to be added to our bi-monthly OneVoice CSDA Newsletter distribution please contact Danielle Wermund. Thank you.


One Voice Receives Award

On December 14, 2017 CSDA’s electronic newsletter ONE VOICE was recognized as the outstanding newsletter by MailPoet. We have been awarded outstanding eNewsletter for our overall content but primarily for our design… Read more.


Looking Back on 2017 - CSDA President Final article

By Natalie Dillon, Director, Yolo County DCSS

Where does the time go? It sure flies by, when you are keeping busy and having fun. I feel this way about this last year, as the CSDA President. The work of the Association, bringing together the collective, to accomplish our mission –is rewarding and fulfilling work.… Read more.


2018 CSDA President’s Message - “2018…a Defining Moment”

By Don Semon, Director, El Dorado County DCSS, 2018 CSDA President

I am both honored and humbled for the opportunity given to me to be President of CSDA for 2018. I would be remiss if I did not recognize the leadership of both Sharon Wardale-Trejo and Natalie Dillon as the two CSDA Presidents I have had the great opportunity to … Read more.


Legal Practices Corner - Passing the Gavel

Reporter Adele Hendrickson, Chair of LPC and Executive Director/Chief Attorney, Central Sierra Child Support Agency.

The CSDA Legal Practices Committee held its last meeting of 2017 on November 16 & 17, 2017. The November meeting is the annual business meeting for the Committee…Read more.


CSAC Merit Award

By Lisa Dugan, Director, North Coast DCSS

Back in 1998, when Angela Bott’s husband suffered an industrial accident, little did she know it would lead to a passion that would change the trajectory of her career and launch what has today become the Workers Compensation Center of Excellence at North Coast Regional DCSS. When Angela’s husband Wendell got hurt in … Read more.



By Rachel Freitas, OCSE

On September 6-7, 2017, the federal Office of Child Support Enforcement (OCSE) Region 9 hosted our second annual Child Support Idea Lab in San Francisco... Read more.


Behavioral Economics Taskforce (BET) & its Outlook for the next year

Written by Paul A. Garcia, Behavioral Economics Coordinator, Los Angeles County CSSD

“The first misconception is that it is possible to avoid influencing people’s choices.” - Richard H. Thaler… Read more.


How Often do you Think about Security?

By Laura Roth, CGI

How often do you really think about security? A recent USA Today news article stated” "If you're using Wi-Fi in a public place and you're not getting hacked, it's only because there's nobody around bothering to do it." Many, if not all of us, are lacking common sense and a protective nature… Read more.


Domestic Violence

Prepared by Laura Rodal, Supv. CSO, San Diego County DCSS

In 2012, the San Diego County Department of Child Support Services (SDDCSS) received a grant to pilot the Parenting Time Order for Children (PTOC) Project.  A key component of the project was to identify any risk of domestic violence (DV) among participants… Read more.


Yolo County Child Support & the Cannabis Task Force

By Natalie Dillon, Director Yolo County DCSS, and James Anderson, Administrative Assistant, Yolo County DCSS

For nearly a year, the Yolo County Department of Child Support Services (DCSS) has been working with the Department of Agriculture, County Counsel, and the Board of Supervisors during the development of a new marijuana cultivation ordinance… Read more.


Poverty Simulation – Recap

By Tiela Chalmers, CEO & General Counsel, Alameda County Bar Association and Volunteer Legal Services Corporation

Why is it that so many child support customers miss their appointments?… Read more.


Registration Fee: $25

Alameda - January 31, 2018

Fresno - February 1, 2018


Homeless Children Matter Part 3

By Tara Turrentine, Homeless Youth Coordinator El Dorado County Office of Education

El Dorado County Child Support Services has selected Homeless Children Matter as the beneficiary of fundraising efforts for the next annual CSDA training conference in May 2018. For me, the song “Baby it’s Cold Outside” takes on a whole new meaning this time of year. In this season … Read more.


Meet Your Peers


Meet Your Peers – Carrie Topliffe

Carrie Topliffe, Director, Santa Barbara County

I grew up in Yardley, PA (pop 2434), the oldest of five children born to a stay-at-home nurse and an engineer. From my parents, I was fortunate to inherit people skills, analytic ability, and a strong drive for creating things.  When we moved to Olcott, NY (pop 1241) when… Read more.


Meet Your Peers – Sarah Honeycutt

Sarah Honeycutt, Director, Madera County DCSS

Hello my name is Sarah Honeycutt and I am the newly appointed director of Madera County Child Support. I feel very privileged and honored to have this role because of the passion I have for the work we all do.   So for a little about me… I was born in 1971 to a pair … Read more.


Importance of Erasing Memory

By Michael Menz, Director – Hewlett Packard Enterprise, eDiscovery, Investigations & Forensic

You are good person - you care about the environment. You see the public service announcements about e-Waste and e-Waste turn-in days so you turn in your old smart phones to be properly recycled. MAKE SURE YOU ERASE THE MEMORY… Read more.


Is Your Culture Holding Your Company Back?

By Michael J. O'Brien, The Pacific Institute

One of the primary purposes of corporate culture is to maintain the system – to flykeep things just the way they are. In this way, your culture can be working against you – trying to keep the organization growing and developing.  In this brief article I will explore how cultures are created, and … Read more.


People on the Move - January 2018

Who’s going where? This is a great opportunity to let us know who is promoting and or joining your organization. These are their new positions. Would you like to let us know who is moving and where? Send email to Stacy Gray to share in our next issue of OneVoice. … Read more.


Mark  your calendar and plan to attend!

Wednesday February 28, 2018

Hilton Arden West, Sacramento, CA

Registration Opens January 10, 2018

Registration fee $25

Click here for more information


2018 CSDA Annual Child Support Training Conference & Expo

 Registration Opens January 26, 2018

Mark your calendar and plan to attend!

Click here for Scholarship and Sponsorship Opportunities


This is your newsletter. We want to hear from you!

What would you like to see included, what would be most helpful, what would make this a look-forward-to publication? Also, share with your peers and fellow child support industry professionals your good works. If you have done something within your county that you are proud of, have some promotions …

Read more.




2017 Child Support Attorney Sourcebook

NOW AVAILABLE - Purchase yours by clicking on the image.


$2.00 a Day: Living on Almost Nothing in America

Please note: The books available were signed personally by author Dr. Kathryn J. Edin during one of our training events.


2016 The Face of Child Support in California

 Purchase yours by clicking on the image.