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 Issue 02.2017.01 - January 2017

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Child Support During a Presidential Transition

Child Support During a Presidential Transition

By Steven J. Golightly, Ph.D, Director, Los Angeles County DCSS

Any transition is challenging – a new job, a new love interest, a new pet, or a new boss. This is especially challenging when that new boss is the President of the United States. In the federal government, when a new president is elected, rank and file civil servants have …

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A Culture of Service in Child Support Services

A Culture of Service in Child Support Services

By Wendi Pomerance Brick, President & CEO, Customer Service Advantage, Inc.

How would you feel at the end of the day, working in Child Support Services, if you saw abandoned calls in the call center? How about delays and backlogs in processing cases? What do those numbers really mean? I’ve seen people literally in tears when they see these statistics …

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Focus on Family Self-Sufficiency: Job Court Leads to Employment Opportunities for Customers

Focus on Family Self-Sufficiency:

Job Court Leads to Employment Opportunities for Customers

By Norma Ramirez, Deputy Director, San Diego County DCSS

During 2016, the San Diego Department of Child Support Services (SDDCSS) held three special court hearing calendars for customers who were facing driver license suspension based on their failure to pay support.  This project is part of SDDCSS’ ongoing family centered services efforts to increase family self-sufficiency.  The project was a …

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Child Support is Important

Child Support is Important

By Phyllis P. Nance, Director, Alameda County DCSS

As 2016 comes to an end and a new administration prepares to take the leadership reigns, it is a good time to contemplate the future of the child support program. For the last eight years, child support professionals have spent a tremendous amount of effort integrating family friendly concepts, behavioral economic principles …

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President's Message

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Future Growth & Activity

Future Growth & Activity

By Natalie Dillon, CSDA President              

As I take over the reigns as your new President of CSDA, I am both honored and excited! Honored to be given this opportunity to serve you and help lead this organization. To all the CSDA Presidents that have come before me, thank you for what you have done for this organization and the child …

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Advocating for One Voice

Advocating for One Voice

By Don Semon, Director, El Dorado County DCSS

Have you ever tried to get three or four people to agree on something? How about 49 people? To complicate matters, these are 49 of the most passionate, caring, and opinionated people I know. It was November 2015 and these 49 people found themselves sequestered at the Tenaya Lodge in Yosemite, California, …

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Succession Planning

Submitted by: Lisa Dugan, Lindsey Reed, and Natalie Romero, North Coast Regional LCSA

Imagine: it’s a beautiful day, there is a light breeze, and you are relaxed, enjoying your time walking the tidal zone at the beach.  The surf has been perfect, but all of a sudden the water starts to shift and the tide begins to pull you out. …

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Procedural Justice Informed Alternatives to Contempt (PJAC) Grant

Procedural Justice Informed Alternatives to Contempt (PJAC) Grant

By Marie Girulat, Director, San Bernardino County DCSS

The State Department of Child Support Services was awarded the Procedural Justice Informed Alternatives to Contempt (PJAC) Demonstration Project Funding Opportunity from the Office of Child Support Enforcement (OCSE). The 5-year grant will examine whether incorporating procedural justice principles into child support business practices increases reliable child support payments. Some noncustodial parents …

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Legal Practices Corner

Legal Practices Corner

Reporter: Colin Anderson, Lead Attorney, YOLO DCSS

Is my attorney really going to another LPC meeting?  The answer is YES and you should be happy about it.  But the better question is what is going on during these meetings and why do we have them and who is on it? The Legal Practices Committee aka LPC is a CSDA committee …

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The Voice of Child Support

The Voice of Child Support

Submitted by: Ross Hutchings, CAE, CSDA of CA Executive Director

What happens when you get 60+ child support professionals in one room for 2 ½ days? A lot of discussing, educating, thinking, disagreeing, pondering, ranting, explaining, cajoling, debating, inspecting, compromising, testing, and voting. We had all those actions at the 2016 Child Support Directors of CA Annual meeting in Riverside, …

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Meet Your Peers

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Dawn Mayer

DAWN MAYER

Dawn Mayer, Director, Glenn County DCSS  

Norman Rockwell

That is how I would describe my childhood. I was born and raised in Willits, CA (Mendocino County). It was small town America. I came from a large family – my father was one of 8 and my mother’s grandparents emigrated from Italy. My whole family attended …

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Julie S. Paik

JULIE S. PAIK

Julie S. Paik, Director, County of San Luis Obispo

Written by Carmac the Magnificent  

Answer: My Uncle Sam

Question: Why are you an attorney? My Uncle Sam was an attorney and I always admired him and wanted to follow in his footsteps. As an adult, I learned he was the first person of Korean-American to pass the California bar …

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People on the Move

Who’s going where? This is a great opportunity to let us know who is promoting and or joining your organization. These are new positions.

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Break-In Easy

Break-In Easy

By Ross Hutchings, Executive Director, Child Support Directors Association

CSDA is the professional organization for LCSA Directors. As with most volunteer organizations, you wind up getting more from your involvement than you put into it. However, we know that you are very busy and may not have much time to volunteer. We know there are a number of you who …

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Upcoming Events

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March 1, 2017

Hilton Arden West, Sacramento

A CHILD’S WELL-BEING…IT TAKES A FAMILY

Registration opens in January - Read more.

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2017 CSDA Child Support Training Conference & Expo

May 1 – 4, 2017  

Hyatt Regency Orange County

Registration Opens January 27! - Read more.

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This is your newsletter. We want to hear from you!

What would you like to see included, what would be most helpful, what would make this a look-forward-to publication? Also, share with your peers and fellow child support industry professionals your good works. If you have done something within your county that you are proud of, have some promotions …

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Child Support Attorney Sourcebook

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The Face of Child Support in California

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