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Issue 01.2016.11 - November 2016

President's Message

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President’s Message - Welcome

Welcome

By Sharon Wardale-Trejo, Director, Merced/Mariposa Regional DCSS

Welcome to the Child Support Directors Association’s (CSDA) inaugural newsletter! It is my pleasure, as the CSDA Board of Directors President, to write an article highlighting recent accomplishments of our professional association and lay the foundation of where we’re going. These past 18 months have seen considerable change and growth for our Association. …

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Is It Time To Rethink The Approach To Child Support Incentives?

By Steven J. Golightly, Ph.D. Director, Los Angeles County Child Support Services

Since its very inception in 1975, Title IV-D has provided incentives to state child support programs as a means to encourage outcome improvements. In the early years, those incentives were based solely on welfare collections. An expansion of the law in 1984 added non-welfare case collections when calculating …

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Your Organization

By Ross Hutchings, CAE Executive Director, CSDA

First of all, I want to thank you for allowing me to help lead CSDA- YOUR organization. I come to CSDA not having child support background, but extensive background in leading non-profit organizations. I have over 30 years of experience in managing association, with more than 15 years as Executive Director for a …

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Performance

By David Kilgore, Director, Riverside County DCSS

Most of the time, when we talk about performance, it’s all about county performance. We know our numbers inside and out and are constantly comparing ourselves against other counties as if it were a competition (even though we may not admit we are in competition).  Each of us constantly strives to improve and …

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CSDA Strategic Plan 2013-2016 Accomplishments & Future Plans

By Jamie Murray, Director, Santa Cruz/San Benito Regional DCSS

Back in 2012 the CSDA Board of Directors and membership embarked on a strategic planning effort. Our goals were: Educate stakeholders regarding issues that affect the child support program;  to facilitate training, networking and the sharing of ideas and best practices among members;  and  to operate the organization in a transparent, …

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CSDA LCSA Spotlight!

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"Step Right Up"… to the Summer Challenge in San Joaquin County

"Step Right Up"… to the Summer Challenge in San Joaquin County

By Monica Moore, Program Manager, San Joaquin County DCSS

Each year, the San Joaquin County Department of Child Support Services (DCSS) engages in an agency wide summer campaign designed to bring staff together, promote awareness of performance goals, and develop new ideas and tactics to achieve those goals. Past summer campaigns include the 2014 Summer Surf Challenge that was designed …

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PASS Grant Project and Related Sustainability Efforts

PASS Grant Project & Related Sustainability Efforts

By Baljit Atwal, Acting Director, Stanislaus County DCSS

Imagine a child support agency partnering and collaborating with numerous agencies to assist non-custodial parents (NP’s) remove the barriers they face in paying reliable and consistent child support. That’s the vision we had in Stanislaus, which we are slowly turning into reality as we close out our final year of enrollment for …

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Meet Your Peers

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Jamie Murray

An opportunity to interview CSDA Directors in each issue of ONE VOICE.

Jamie Murray, Director, Santa Cruz/San Benito Regional DCSS

One Voice (OV): Jamie, tell us a little about your education.

Jamie (J): I received my Bachelors in Industrial Psychology from Cal State Hayward and my Masters in Public Administration from Cal State East Bay University.

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Kari Gilbert

An opportunity to interview CSDA Directors in each issue of ONE VOICE.

Kari Gilbert, Director, Fresno County DCSS

One Voice (OV): I understand that you were raised in the Central Valley – tell us a little about your background.

Kari (K): Yes, I was raised in a very small community East of Exeter, CA with a population of only 300 …

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People on the Move

Who’s going where? This is a great opportunity to let us know who is promoting and or joining your organization. These are new positions.…

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Microsoft Office 365 is Coming!

By Frank Shipley, Information Systems Manager, Alameda County DCSS

Office 365 is Microsoft’s new plan for software licensing which incorporates online services to enhance user capabilitieswhile reducing local costs for maintaining servers, data storage, disaster recovery, and software licensing. While some Local Child Support Agencies (LCSAs) already enjoy the benefits of Microsoft Office 365, California Department of Child Support …

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Tribute to Debbie Frahm

By Rose Schwab, Interim Director, Ventura County DCSS

It is with great sadness that we say goodbye to one of CSDA’s own, Debbie Frahm, Director – Ventura County Department of Child Support Services. Debbie was a respected and dedicated public servant who left a legacy of strong leadership, professional development, and customer service excellence. Debbie started attending CSDA Membership meetings …

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Procedural Justice is More than Just a Buzz Word

By Maureen Leif, President, Grays Peak Strategies

Do you recognize this superstar on the right? Probably not, but he a superstar to me, he is my dad. I grew up in the small town of Lafayette, Indiana where my dad was a judge for thirty years. At some point everyone met my dad because he did weddings, small claims, family …

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Save the Date

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CSDA Policy Symposium

March 1, 2017

Hilton Arden West, Sacramento

A Child's Well-Being...It Takes a Family

Policy Symposium themed "A Child's Well-Being...It Takes a Family", will illuminate and educate attendees about the crisis in American families as it relates to the well-being of California's children and the lasting consequences that result from economic instability. Who should attend? Public and …

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2017 CSDA Child Support Training Conference & Expo

May 1 - 4, 2017

Hyatt Regency Orange County

Planning is in full swing for the 2017 CSDA Annual Child Support Training Conference & Expo to be held May 1-4 2017 at the Hyatt Regency Orange County in beautiful Garden Grove. More than 70 sessions will be offered on topics including poverty, customer care, partnerships, and cultural …

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Special Thank You!

 

To our Interim Managing Editor for this first edition of the CSDA Newsletter, Natalie Dillon, Director, Yolo County DCSS

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This is your newsletter. We want to hear from you!

What would you like to see included, what would be most helpful, what would make this a look-forward-to publication? Also, share with your peers and fellow child support industry professionals your good works. If you have done something within your county that you are proud of, have some promotions …

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Child Support Attorney Sourcebook

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The Face of Child Support

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